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Crossroads Adolescent Counseling

Crossroads – Adolescent Counseling (Crossroads) is a private rehabilitation organization with facilities in Mentor and Painesville, Ohio. It specializes in the treatment of substance, drug and alcohol abuse.

Project Objectives/Challenges

Crossroads’ Maintenance Coordinator Steve Gause initially contacted Tim Finch, CLS Mechanical Services’ regional business manager with a lighting question. Tim and the CLS Mechanical Services lighting specialists subsequently conducted a lighting survey of the Mentor facility, and while he was on site, Tim mentioned CLS Mechanical Services’ HVAC capabilities to Steve.

Steve, in turn, told Tim that an icicle had recently fallen off the building and crushed a condensing unit for a mini-split system that provides cooling for its server room. Consequently, that condensing unit needed to be replaced.

What CLS Mechanical Services Did

CLS Mechanical Services developed a replacement quote and sent it to Steve for his review. The piece of equipment needed for the repair wasn’t readily available, and other contractors couldn’t guarantee that they could even obtain the part. As part of the quote, CLS Mechanical Services provided all costs—and assured Steve that the part could be obtained and installed in a timely manner.  

Results

CLS Mechanical Services replaced the unit at a lower cost than what Crossroads had been quoted by competing providers. In doing so, we provided superior response time and better quality repairs at a better price.

Subsequently, CLS Mechanical Services has replaced six furnaces at the Painesville location, modified ductwork at the Mentor location and performed multiple reactive service calls for smaller issues.

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